Shipping & Delivery Policy

PickBazaar Logistics & Delivery Guidelines

PickBazaar operates a hyper-local fast delivery network designed to deliver fresh groceries, vegetables, dairy, and household essentials in the quickest possible timeframe directly from nearby store partners to your address.

1. Service Locations & Delivery Zones

PickBazaar operates in selected serviceable pin codes and geographical zones. When you launch the PickBazaar Customer App, your delivery address or current location is used to determine which verified store merchants are available in your immediate radius (typically within 3 to 10 kilometers).

2. Delivery Timelines (Estimated Time of Arrival - ETA)

• Standard Hyperlocal Delivery: Delivered within 20 to 45 minutes from the time the merchant confirms your grocery cart.
• Scheduled Deliveries: You may select preferred future delivery slots (e.g. Morning 7:00 AM - 9:00 AM or Evening 6:00 PM - 8:00 PM) during checkout.
• Live GPS Tracking: You can track your assigned delivery rider live on the interactive map from the moment the parcel is collected from the merchant until arrival at your gate.

3. Delivery Fees & Free Delivery Thresholds

• Delivery charges are dynamically computed based on travel distance and order value, clearly itemized on your cart summary prior to payment confirmation.
• Orders exceeding promotional cart thresholds (e.g. above ₹499 or promotional offers) may qualify for Free Delivery.
• Surge delivery charges may occasionally apply during adverse weather conditions (heavy rain, waterlogging) or peak festival hours to directly incentivize our riders.

4. Handover & Contactless Delivery

• Contactless Option: You may instruct the delivery rider to leave packages at your door, apartment reception, or security gate.
• OTP Verification: For secure delivery validation, high-value orders may require you to provide a 4-digit One-Time Password (OTP) to the rider upon handover.

5. Customer Unavailability & Failed Deliveries

Our delivery riders will call your registered phone number up to 3 times and wait at the designated address for at least 10 minutes. If a customer is unreachable and the premises cannot be accessed, the order will be marked undeliverable. Perishable items cannot be returned to inventory and may incur a restocking fee.

6. Shipping Inquiries