Cancellation & Refund Policy

PickBazaar Customer Assurance Guarantee

At PickBazaar, customer delight and food freshness are our highest priorities. We understand that orders can occasionally face unexpected situations. This policy outlines clear, fair, and transparent guidelines regarding order cancellations, returns, and financial refunds.

1. Order Cancellation by the Customer

• Prior to Merchant Acceptance: You may cancel your order at any time without any cancellation fee before the partner merchant accepts the order. A 100% refund will be triggered immediately.
• After Merchant Begins Packing / Out for Delivery: Once the store merchant has packed the groceries or the delivery partner has departed to collect the parcel, cancellation is not permissible because perishable items (milk, fruits, vegetables, bread) are committed specifically for your order.

2. Order Cancellation by PickBazaar / Merchant

In rare circumstances where an ordered item is abruptly out of stock or unforeseen severe weather impacts delivery fleet safety, PickBazaar or the fulfilling merchant may cancel the order. In such events, a full 100% refund is immediately credited back to your original payment method.

3. Return & Replacement Guidelines

Given the perishable and consumable nature of grocery items, we do not accept arbitrary returns once delivered. However, we offer an immediate replacement or full refund under the following conditions:

• Damaged / Leaking Package: Liquid goods (oil, milk pouches, drinks) punctured during transit.
• Expired Items: Packaged food delivered past the manufacturer expiry or "Best Before" date.
• Spoiled Perishables: Rotten fruits, wilted vegetables, or soured dairy.
• Incorrect / Missing Item: An item listed on the order invoice was missing from your delivery bag.

4. Refund Processing Timelines

Once a return or cancellation claim is verified by our support desk, refunds are credited back via the original payment source:

5. Need Help with a Refund?