Privacy Policy — PickBazaar Delivery Partner

App: PickBazaar Delivery Partner | Platform: PickBazaar Technologies

This Privacy Policy outlines how PickBazaar collects, utilizes, and protects information gathered from delivery fleet partners ("Riders", "Delivery Executives") who utilize our mobile dispatch application.

1. Information We Collect from Delivery Partners

• Rider Profile & Identity: Full legal name, selfie profile photo, mobile phone number, personal email, and emergency contact details.
• KYC & Regulatory Compliance: Government-issued identity proof (Aadhaar/Voter ID/PAN), Driving License, Vehicle Registration Certificate (RC), and active Vehicle Insurance.
• Precise GPS Location Data: Continuous latitude, longitude, speed, and heading coordinates captured both in foreground and background during active duty shifts.
• Financial & Payout Records: Bank account number, IFSC code, UPI ID, completed trips log, daily trip incentives, and tip disbursements.
• Proof of Delivery (POD): Digital signatures, customer delivery confirmation OTPs, or photos taken upon dropping off parcels.

2. Why We Need Specific Device Permissions

• ACCESS_FINE_LOCATION & ACCESS_BACKGROUND_LOCATION: Essential to broadcast your real-time vehicle coordinates to dispatch dispatchable orders nearest to you and provide live tracking to customers awaiting groceries.
• Camera Permission: Required during onboarding to scan driving documents, take profile photo, and during deliveries to capture "Proof of Delivery" (photo of package placed at door).
• Foreground Service (FOREGROUND_SERVICE_LOCATION): Ensures uninterrupted live route navigation even when navigating using third-party maps like Google Maps.
• Notifications: Critical to send instant sound/vibration alerts when a new grocery order is assigned to you with an acceptance countdown timer.

3. How Location and Trip Data is Shared

During an active order fulfillment, your live location coordinates, first name, vehicle type, and phone number are visible to:

• The Customer: Can view your live rider icon on the map to estimate arrival time.
• The Store Merchant: To coordinate swift packaging and hand-off.
• PickBazaar Operations Dispatch: To monitor delivery SLAs, detect breakdowns, and verify route compliance.

Once an order is completed or marked delivered, customer tracking access is instantly terminated.

4. Data Retention & Rider Account Erasure

Delivery partners who wish to discontinue association can request account deletion and KYC data purging via our online Account Deletion Portal. Trip histories and payout logs are archived in accordance with statutory tax and motor vehicle regulatory guidelines.

5. Rider Support & Grievances